Privacy Policy

Posh Cheese Ltd

Effective date: 01/02/2026

1. Who We Are

Posh Cheese Ltd is registered in England and Wales (Company No. 16956209]
Registered office: Ground Floor, Radley House, Richardshaw Road, Leeds, LS28 6LE
Email: info@poshcheese.com

For the purposes of UK data protection law, we are the data controller of your personal data.

2. What Information We Collect

We may collect and process the following personal data:

Information you provide to us:

• Full name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Account login details (if applicable)
• Marketing preferences

Information collected automatically:

• IP address
• Browser type
• Device information
• Website usage data (via cookies and analytics tools)

Payment Information:

Payments are processed securely by our third-party payment provider (Stripe). We do not store full card details.

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Communicate about your order
• Provide customer service
• Manage returns or complaints
• Comply with legal obligations (e.g. accounting records)
• Improve our website and services
• Send marketing emails (if you opt in)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to fulfil your order
• Legal obligation – to comply with tax and accounting requirements
• Legitimate interests – to improve our services and prevent fraud
• Consent – for marketing communications

You can withdraw consent at any time.

5. Sharing Your Data

We may share your information with:

• Payment processors
• Delivery companies/couriers
• IT and website hosting providers
• Accountants and professional advisers
• Regulatory authorities where required by law

We do not sell your personal data under any circumstances

6. Data Retention

We retain personal data only as long as necessary:

• Order and financial records: up to 6 years (for HMRC requirements)
• Marketing data: until you withdraw consent
• Customer service enquiries: up to 2 years

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise your rights, contact: info@poshcheese.com

8. Cookies

Our website uses cookies to improve functionality and analyse traffic.
For more information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption and secure payment processing.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the:

Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to resolve any concerns first.

11. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.